What Is Customer Lifetime Value (CLV) and Why Does It Matter?
Customer lifetime value helps you estimate what a customer is worth over time so you can make better acquisition, retention, and budget decisions.
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Definition
Customer lifetime value estimates total revenue a customer is expected to generate over the full relationship.
Why it matters
It matters when acquisition, retention, and product investment decisions should be economically grounded.
In this archive
Here customer lifetime value appears in growth strategy and decision frameworks tied to long-term value. It currently appears across 1 category, mainly Business Strategy.
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Customer lifetime value helps you estimate what a customer is worth over time so you can make better acquisition, retention, and budget decisions.